Privacy policy

1. Privacy at a Glance

General Information

The following information provides an overview of what happens to your personal data when you visit this website. Personal data is any information that can be used to identify you personally.

Data Collection on This Website

Some data is collected when you provide it to us, for example when you submit an order request through our website.

Other data is collected automatically or for technical reasons when you visit the website. This primarily includes technical information such as your browser type, operating system, time of access and IP address.

This data is processed to ensure the secure and reliable operation of the website and to process enquiries and orders.

2. Controller

The controller responsible for data processing on this website is:

Meinrad Himmelsbach
Gerberau 48
79098 Freiburg
Germany

Phone: +49 761 32193
Fax: +49 761 33164
Email: mail@professional-textile-care.com

The controller is the natural or legal person who determines, alone or jointly with others, the purposes and means of processing personal data.

3. Hosting

This website is hosted by:

STRATO GmbH
Otto-Ostrowski-Straße 7
10249 Berlin
Germany

When you visit this website, STRATO processes technical data required to provide and secure the website. This may include IP addresses and other connection and communication data.

STRATO processes this data on our behalf as a data processor in accordance with Art. 28 GDPR.

The use of STRATO is based on our legitimate interest in providing a secure, reliable and efficient website pursuant to Art. 6(1)(f) GDPR.

STRATO states that IP addresses of website visitors are stored for a maximum of seven days for the detection and prevention of attacks. Data processing takes place in STRATO data centres in Germany.

4. Cookies and Technically Necessary Technologies

This website uses only cookies and similar technologies that are required for the secure and proper operation of the website and the services used on it.

Such technologies are used where necessary to provide the website securely and reliably. The legal basis is Art. 6(1)(f) GDPR, insofar as the processing is necessary to protect the website against misuse and ensure its technical operation.

Google reCAPTCHA, which is used to protect our order form against spam and automated misuse, may use technically necessary cookies. Further information can be found in the section “Google reCAPTCHA” below.

The fonts used on this website are hosted locally on our own web server. When the fonts are displayed, no connection to Google Fonts servers is established.

5. Direct Order Form

If you use our direct order form to request or order copies of Professional Textile Care, we process the information you provide in the form.

This may include your name and company name, email address and telephone number, postal address and country, the requested quantity and any additional information you provide.

We use this information to process your order request, calculate shipping costs, prepare the invoice and carry out the resulting contractual relationship.

The legal basis for this processing is Art. 6(1)(b) GDPR, as the processing is necessary to take steps at your request prior to entering into a contract and, where an order is placed, to perform the contract.

Your data will not be disclosed to third parties unless this is necessary to process and fulfil your order, to comply with a legal obligation, or you have expressly consented to such disclosure.

Order and invoice data will be retained for as long as required by applicable statutory retention obligations.

6. Google reCAPTCHA

We use Google reCAPTCHA on this website to protect our order form against automated access, spam, fraud and abuse.

reCAPTCHA analyses technical and interaction-related information in order to determine whether an interaction with the website originates from a human user or an automated system.

The purpose of this processing is to ensure the security of our website and to prevent spam, fraud and abuse. The legal basis for the processing is our legitimate interest in protecting our website and forms against misuse pursuant to Art. 6(1)(f) GDPR.

Google processes reCAPTCHA customer data as a data processor on behalf of the website operator in accordance with the applicable Google Cloud contractual terms and data processing provisions.

reCAPTCHA may process technical information and use cookies or similar technologies necessary to provide its security functionality.

Further information about data processing in connection with reCAPTCHA can be found in Google’s privacy and reCAPTCHA documentation.

7. SSL/TLS Encryption

This website uses SSL/TLS encryption for security purposes and to protect the transmission of confidential information, such as order requests or enquiries submitted to us.

You can recognise an encrypted connection by the https:// address in your browser and the corresponding security indicator displayed by your browser.

When SSL/TLS encryption is enabled, data transmitted to us cannot normally be read by third parties during transmission.

8. Storage and Retention of Personal Data

Unless a more specific retention period is stated in this Privacy Policy, we retain personal data only for as long as necessary for the purpose for which it was collected.

If you make a legitimate request for deletion or withdraw consent to data processing, your data will be deleted unless there are other legally permissible reasons for retaining it.

In particular, statutory retention obligations relating to business, accounting and tax records remain unaffected.

9. Your Rights under the GDPR

Under the applicable provisions of the GDPR, you have the right to obtain information about the personal data we process about you.

Where the legal requirements are met, you also have the right to:

• request rectification of inaccurate personal data;
• request erasure of your personal data;
• request restriction of processing;
• object to the processing of your personal data; and
• receive personal data that you have provided to us in a structured, commonly used and machine-readable format where the requirements for data portability are met.

Where processing is based on your consent, you may withdraw that consent at any time with effect for the future. The lawfulness of processing carried out before withdrawal remains unaffected.

To exercise your rights or if you have any questions regarding data protection, please contact us using the contact details provided above.

10. Right to Object

If your personal data is processed on the basis of Art. 6(1)(f) GDPR, you have the right to object to such processing on grounds relating to your particular situation in accordance with Art. 21 GDPR.

If you object, we will no longer process the personal data concerned unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or unless the processing is required for the establishment, exercise or defence of legal claims.

11. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with a competent data protection supervisory authority.

This right exists without prejudice to any other administrative or judicial remedy.

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy where necessary to reflect changes to this website, the services used or applicable legal requirements.

Last updated: September 2026